PRIVACY POLICY

Hillarys Boat & Tackle (“we”, “us”) operates the online storefront and the retail store at 2/45 Northside Drive, Hillarys, WA 6025.

Questions about privacy: sales@hillarysboatandtackle.com.au or (08) 9401 4331.

Depending on how you use the site, we may collect:

• Account details if you create or sign in to a customer account (name, email, and related account data via Shopify Customer Accounts).
• Checkout and order details when you buy (contact, shipping, billing, and payment are handled by Shopify Checkout / payment providers).
• Freight quote form details (name, phone, email, address, notes, and cart lines) when you request postage pricing.
• Messages you send us by email, phone, or other channels.
• Technical data needed to run the site (for example session cookies described below).

We use personal information to:

• Process orders, fulfil click & collect or postage, and provide customer support.
• Respond to freight quote and other enquiries.
• Operate your customer account and show order-related information.
• Send transactional messages about your order or enquiry.
• Send abandoned-checkout reminders only when you have opted in to email marketing at checkout (or otherwise consented). Those emails include a link back to your incomplete Shopify checkout and a way to stop marketing messages.
• Improve and secure the storefront (fraud prevention, debugging, reliability).

We do not use your email for promotional or abandoned-checkout recovery emails unless you have given marketing consent (for example the unticked marketing checkbox on Shopify Checkout).

You can unsubscribe using the link in those emails, update preferences in your customer account where available, or contact us at the address above. Unsubscribing from marketing does not stop transactional messages about an order you placed.

Our online store runs on Shopify (commerce, checkout, customer accounts, and related infrastructure). Payment providers process card payments. We use Resend to send certain transactional and consented recovery emails from our application.

Those providers process personal information on our behalf under their own terms and privacy policies. We do not sell your personal information.

We use essential cookies and similar storage so the site works. We do not currently set advertising or analytics tracking cookies on this storefront.

• Shopify cart session cookie (`hbt_shopify_cart_id`) — keeps your checkout cart id after you start checkout.
• Customer account session and short-lived login (PKCE) cookies — required to sign in securely.
• Preview unlock cookie — only when the storefront is in coming-soon / preview mode.
• Browser local storage (`hbc-cart-v1`) — remembers items in your cart on this device (not a cookie).

We keep personal information only as long as needed for the purposes above, legal obligations, and dispute resolution. Order and account records may be retained in Shopify for the life of the store relationship.

We take reasonable steps to protect personal information. No online transmission is completely secure; please use a strong unique password for your account.

You may request access to, or correction of, personal information we hold about you, or ask us about our handling of that information, by contacting us. If you are unhappy with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

This policy is provided for transparency and is not legal advice. We may update it from time to time; the version on this page is current as of the date below.